FAQ

Popular Questions


  • How Do I Apply for a Merchant Account?

    Our online merchant account application process is quick and simple. In total, it should only take around 10 minutes:

    1st Step: Quickly complete the online application.
    2nd Step: DocuSign the merchant processing agreement.
    3rd Step: Wait to be approved by the underwriters (48-72 hours).

  • What Supporting Documents Are Required?

    If you are applying for a US merchant account, you will need to include the following documents with your application:

    • Passport, Driver’s License or government-issued ID
    • Voided check or bank letter
    • If applicable, 3 months of most recent credit card processing statements from your previous or existing provider
    • 3 months of most recent business bank statements. If the business is new, 3 months of most recent personal bank statements are required

  • How Long Will It Take to Approve My Application?

    The average approval time for a US merchant account ranges between 2 and 3 business days. Occasionally, the underwriter may request additional information. This can extend the timeframe for new account approvals, but typically only adds another 2 days onto the process provided you submit the information promptly.

  • What Type of Companies are Accepted?

    We work with US-based and offshore businesses. We accept companies that are classified as high, medium or low-risk. Start-ups are accepted.

  • Is My Business Considered High Risk?

    There are multiple reasons why processors may classify businesses as high risk. These include the following circumstances:

    • You have a negative credit history.
    • You offer recurring billing or a free-trial.
    • You sell high-ticket items.
    • The industry you operate in has a high rate of fraud or chargebacks.

Get in touch


We are open from 9am — 5pm EST week days.

[email protected]
+ 1 (888) 599-6482

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