The dispute process begins when a cardholder initiates a chargeback with their bank. The merchant then receives notification, reviews the case, and either accepts the chargeback or submits evidence to contest the claim. This step-by-step flow lets merchants defend against chargeback disputes and integrate with the cardholder dispute resolution network.
Protect your revenue with intelligent chargeback management
High risk merchants experience up to 400% more chargebacks than other industries. Generic payment solutions aren’t enough to protect the bottom line from chargeback risk. Our chargeback solutions are custom-designed for high risk sectors, effectively reducing disputes, cutting operational costs, and boosting customer satisfaction.
360° chargeback prevention to
keep your bottom line safe
Bad actors consistently use techniques like card testing, payment fraud, and fake returns to scam merchants. With our advanced chargeback and fraud protection tools, high risk merchants gain an automated, reliable, and proven solution to combat these threats.
Prevent disputes by issuing timely refunds, or fight disputes and recover lost revenue. Our goal is to protect the maximum amount of revenue in the most efficient way possible. Tailor protection levels to your specific risk profile and operational requirements.
All-in-one chargeback solutions
What we offer
Transaction Validation
Analyze high risk transactions in real-time and reduce false declines.
Dispute Prevention
Receive dispute notifications and address issues proactively.
Dispute Resolution
Resolve disputes automatically using predefined criteria.
Chargeback Recovery
Transform chargebacks from a cost to a protection tool.
Why effective chargeback management matters
Benefits
Reduce operational
costs
Significantly reduce revenue loss with advanced fraud prevention and dispute resolution.
Enhance customer satisfaction
Resolve issues swiftly, maintaining positive customer relationships and brand loyalty.
Recover lost
revenue
Recover funds by effectively contesting unwarranted chargebacks and fraud attempts.
Avoid unnecessary penalties
Stay on the right side of compliance and maintain low chargeback ratios to avoid costly fines and penalties.
Chargeback management with TailoredPay
Dealing with high chargeback rates and payment issues? Our specialized approach, developed by veterans in high risk industries, is here to help. Our system effectively addresses problems that other solutions often miss.
Anticipate and prevent disputes
Our chargeback solution is proven in the payments industry and designed to boost your bottom line. Clients that invest in ongoing chargeback management see significant reductions in dispute rates and successfully recover lost revenue.
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Increased control and visibility
A high chargeback ratio can cost online businesses money and put their merchant accounts at risk. Our platform enhances control and visibility by providing immediate chargeback alerts, enabling faster resolution and better financial protection.
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High risk industry mastery
Our team’s deep expertise in high risk sectors allows us to provide continuously updated strategies based on the latest industry trends, keeping you ahead in chargeback management.
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Real time chargeback intelligence
Transform raw data into strategic advantage. Our advanced analytics platform provides real-time insights into chargeback patterns, customer behavior, and emerging risks.
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A complete end-to-end solution to protect your revenue
How it works
- 1 Customer Verification
- 2 Transaction Authorization
- 3 Dispute Alerts
- 4 Rapid Dispute Resolution
- 5 Chargeback Response
Manage chargebacks more effectively.
We support you at every stage — from onboarding to deployment — offering 24/7 assistance via phone, email, and chat. Access additional resources directly in your dashboard and benefit from personalized recommendations to help your business grow.
Frequently asked questions,
answered.
Chargeback disputes arise because of unauthorized transactions, service or product issues, or friendly fraud when a legitimate purchase is later disputed by the cardholder. Many chargeback management solutions emphasize tracking these root causes to reduce chargebacks.
Friendly fraud occurs when a customer claims they did not authorize a purchase or they do not recognize a charge, even though the transaction was legitimate. It generates chargeback disputes that are challenging to contest and raises the cost of managing the dispute process.
Merchants can reduce chargebacks by improving clarity in billing descriptors, providing accurate delivery and service details, and offering responsive customer service to prevent issues from escalating. Implementing robust solutions across the cardholder dispute resolution network also helps minimize fraudulent chargebacks.
Seek tools that track chargeback disputes end-to-end, integrate analytics to reveal trends, and support the dispute process from alert to representment. Strong platforms also offer protection against fraudulent chargebacks and insight into dispute root causes.
Fraudulent chargebacks happen when a transaction is unauthorized or a cardholder falsely disputes a legitimate purchase, while other disputes may stem from dissatisfaction or misunderstandings. Fraudulent chargebacks tend to impose higher costs and require more rigorous evidence in the dispute process.
The cardholder dispute resolution network is the system through which issuing banks, acquirers, merchants, and payment networks manage the initiation, notification, and adjudication of chargeback disputes. Integrating with that network allows merchants to follow the correct dispute process, respond within the required timeframes, and use chargeback management solutions more effectively.